reshift - Articles

Reflections from the Facilitation Lab Summit 2025: Insights and Inspirations

In February 2025, we had the privilege of attending the Facilitation Lab Summit in Austin, Texas, put on by our friends at Voltage Control. In this article, we (Tes and Marc) share our key takeaways and reflections.

Marc Bolick

18.04.2025

facilitation, Learning, Behavior change, Psychological safety, facilitation skills, facilitation training, human-centered design

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New People Managers: The Lynchpin of Organizational Success

First-time people managers face a range of challenges, from self-doubt to developing a range of new skills. It is key for leadership to provide structured support and training to ensure their success and the overall health of the organization.

Marc Bolick

05.09.2024

Leadership Development, New People Managers, employee experience, Management Development, New Manager Training, New Manager Development

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Unlocking the Power of Collaboration with Co-creation and Facilitation

Organizations like P&G, IKEA, Starbucks and USAID have used co-creation successfully to develop new products and solve complex challenges. Taking the approach of designing with, not for, the people most impacted by your problem can lead to better, more effective solutions.

Marc Bolick

14.05.2024

human-centered design, design thinking, co-creation, facilitation, innovation, USAID, Syngenta, Michelin, collaboration

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Getting Started with Experience Design

You may have heard about an article by Fast Company about corporate America breaking up with design. This came on the heels of the design firm IDEO, that popularized design thinking, laying off a third of its staff. Does all this mark the end of design as a strategic discipline within organizations?

Marc Bolick

14.03.2024

experience design, human-centered design, design thinking, customer experience, employee experience

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Change Management IS Experience Design

Human-centered change management considers the effects on the people inside the organization who have to deliver the new experience. It is about understanding the behavioral and social dynamics that will unfold as change is implemented inside the organization, and defining how best to bring those changes about with optimal outcomes for the organization and its people.

Marc Bolick

08.02.2024

experience design, human-centered design, change management, human-centered change management, organizational development, transformation

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Experience Design as the Catalyst for Exceptional CX and EX

Experience design (XD) is a structured methodology that organizations use to create rewarding experiences for customers and employees, orchestrating every aspect of a their interactions with your brand and helping to attract and retain both customers and talent.

Marc Bolick

29.11.2023

employee experience, customer experience, experience design, human-centered design, employee engagement, customer satisfaction

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Unlocking Innovation: The Transformative Power of Design Research

Design research is first and foremost about immersing yourself in the lived experience of the people you’re designing for. Just like academic, technical or scientific research, it is a process of observing, gathering, exploring and learning.

Marc Bolick

05.10.2023

design research, insights, double diamond, toolkit, value of design research

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How to Create a Documented Strategy That Works

Having a documented strategy is foundational to achieving goals, whether it's at the organization level, an operating unit or for a transformation project.

Marc Bolick

04.09.2023

strategy, vision, values, strategy development, designing strategy, documented strategy

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Innovating an Innovation Firm: From Strategy to Brand Launch

Times of crisis just might be the best moment to craft new strategy and launch a new brand.

Marc Bolick

03.08.2023

strategy, brand development, co-creation, vision, design research, brand launch

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Deliver Meaningful, Impactful Employee Experiences (EX Series, Part 4)

Understanding and exploring EX and EXD are key, but that alone won’t affect your organization’s bottom line. Here’s how to set the magic in motion.

Marc Bolick

05.07.2023

design thinking tools, DT In Action, co-creation, collaboration, design thinking implementation, employee experience, EX, EXD, HR, human centered design, ideation, workplace culture

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