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Reflections from the Facilitation Lab Summit 2025: Insights and Inspirations
In February 2025, we had the privilege of attending the Facilitation Lab Summit in Austin, Texas, put on by our friends at Voltage Control. In this article, we (Tes and Marc) share our key takeaways and reflections.
New People Managers: The Lynchpin of Organizational Success
First-time people managers face a range of challenges, from self-doubt to developing a range of new skills. It is key for leadership to provide structured support and training to ensure their success and the overall health of the organization.
Unlocking the Power of Collaboration with Co-creation and Facilitation
Organizations like P&G, IKEA, Starbucks and USAID have used co-creation successfully to develop new products and solve complex challenges. Taking the approach of designing with, not for, the people most impacted by your problem can lead to better, more effective solutions.
Getting Started with Experience Design
You may have heard about an article by Fast Company about corporate America breaking up with design. This came on the heels of the design firm IDEO, that popularized design thinking, laying off a third of its staff. Does all this mark the end of design as a strategic discipline within organizations?
Change Management IS Experience Design
Human-centered change management considers the effects on the people inside the organization who have to deliver the new experience. It is about understanding the behavioral and social dynamics that will unfold as change is implemented inside the organization, and defining how best to bring those changes about with optimal outcomes for the organization and its people.
Experience Design as the Catalyst for Exceptional CX and EX
Experience design (XD) is a structured methodology that organizations use to create rewarding experiences for customers and employees, orchestrating every aspect of a their interactions with your brand and helping to attract and retain both customers and talent.
Unlocking Innovation: The Transformative Power of Design Research
Design research is first and foremost about immersing yourself in the lived experience of the people you’re designing for. Just like academic, technical or scientific research, it is a process of observing, gathering, exploring and learning.
How to Create a Documented Strategy That Works
Having a documented strategy is foundational to achieving goals, whether it's at the organization level, an operating unit or for a transformation project.
Innovating an Innovation Firm: From Strategy to Brand Launch
Times of crisis just might be the best moment to craft new strategy and launch a new brand.
Deliver Meaningful, Impactful Employee Experiences (EX Series, Part 4)
Understanding and exploring EX and EXD are key, but that alone won’t affect your organization’s bottom line. Here’s how to set the magic in motion.
Employee Experience Design—Driving the Creative Process (EX Series, Part 3)
What’s the best way to propel employee experience design processes? Try this three-phase approach.
Employee Experience Design—Finding the Right Problems to Solve (EX Series, Part 2)
Here’s how to envision and implement great employee experiences that keep team members fulfilled and motivated.