Fortune 50 Healthcare Company
Building competency while solving a key Employee Experience challenge.
2022-2023, United States
Topics: Healthcare / Employee experience / Workshop
Challenge
A top US-based healthcare company sought to establish a new Employee Experience (EX) team within their Human Resources function.
They wanted a partner who could train the team while tackling a key and highly strategic project to improve the onboarding experience for their top executives.
Approach
The 10-month project started with key stakeholder engagement to establish the project charter and detailed plan.
The reshift team then conducted deep design research using several techniques to establish a fact-base and identify needs for the target population of executives.
We then led the client team through a co-design process to develop, test, and iterate a set of solutions. Following that process, we supported the client team with further iterations and strategic communication as they prepared to move forward into implementation.
Outcome
Deep ethnographic research resulted in a set of valuable user insights, personas, and experience journeys.
A portfolio of solutions was co-created with a diverse set of stakeholders and tested using a human-centered design approach.
The client team developed and honed a powerful set of core EX design skills by applying them to a real-world project within the company. reshift continued to support the core design team through the concept testing and iteration process.
FEATURED CASES
Fortune 50 Healthcare Company